Frequently Asked Questions

Using your Patient Savings Card

 
Cards and Your Pharmacy

 
Getting More Cards

 
Privacy and More Information

  • If I still have questions about the Patient Savings Card Program from ViiV Healthcare, what should I do?
  • Where can I go for more information about ViiV Healthcare HIV products?

    •  
    Using your Patient Savings Card

    What products does the Patient Savings Card cover?

    • EPZICOM® (abacavir sulfate and lamivudine)
    • LEXIVA® (fosamprenavir calcium)
    • SELZENTRY® (maraviroc)
    • COMBIVIR® (lamivudine/zidovudine)
    • TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine)
    • EPIVIR® (lamivudine)
    • ZIAGEN® (abacavir sulfate), and/or
    • RETROVIR® (zidovudine)
    • VIRACEPT® (nelfinavir)
    • RESCRIPTOR® (delavirdine)
    Back to top

    Does the Patient Savings Card cover the Pfizer-heritage products?
    Yes, as of December 1st, 2009, the Patient Savings card covers SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), RESCRIPTOR® (delavirdine).
    Back to top

    I have an the initial card issued from GlaxoSmithKline, can I use this to cover SELZENTRY®, VIRACEPT® or RESCRIPTOR® or do I have to get a new card?
    You can use your initial card for SELZENTRY, VIRACEPT or RESCRIPTOR. You do not need to receive a new card. Simply tell your pharmacist to utilize the card for these additional products.
    Back to top

    I've heard about these Patient Savings Cards for ViiV Healthcare medicines. How can I get one?
    Visit your doctor and ask for a Patient Savings Card from ViiV Healthcare or click here to print a card now. Take your Patient Savings Card to your pharmacist along with your prescription(s) for EPZICOM® (abacavir sulfate and lamivudine), LEXIVA® (fosamprenavir calcium), COMBIVIR® (lamivudine/zidovudine), TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine), EPIVIR® (lamivudine), ZIAGEN® (abacavir sulfate), RETROVIR® (zidovudine), SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), and/or RESCRIPTOR® (delavirdine).
    Back to top

    How do I use my Patient Savings Card?
    Present your Patient Savings Card to your pharmacist along with your valid prescription(s) for EPZICOM® (abacavir sulfate and lamivudine), LEXIVA® (fosamprenavir calcium), COMBIVIR® (lamivudine/zidovudine), TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine), EPIVIR® (lamivudine), ZIAGEN® (abacavir sulfate), RETROVIR® (zidovudine), SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), and/or RESCRIPTOR® (delavirdine). This card is valid only for the amount of your actual out-of-pocket cost up to the maximum of $100 per month per medicine for up to two years. Patients in federal and state programs should see Eligibility Rules And Regulations for more details.
    Back to top

    Can I use the card on more than one medicine at a time?
    Yes, the offer is good for up to $100 off your monthly prescriptions for multiple ViiV Healthcare products for up to two years. For example, if you are eligible and you take LEXIVA and EPZICOM and your out-of-pocket cost for each product is $20, then the program would cover your $40 monthly out-of-pocket cost. Please see the Eligibility Rules And Regulations here.
    Back to top

    What if I am currently on the Patient Support Card program for LEXIVA?
    The Patient Savings Card may replace the Patient Support Card for LEXIVA. Eligible patients currently using the Patient Support Card for LEXIVA can simply begin using the ViiV Healthcare Patient Savings Card and the new offer will be available for up to two years. Please note that the cards cannot be used in combination.
    Back to top

    Who is eligible for this offer?
    You must be 18 years of age or older. Offer is good only in the USA. Void where prohibited by law, taxed, or restricted. You may use this offer only if its use is consistent with the terms of any drug benefit provided by your health insurer, health plan, or private third-party payor, and you agree to report acceptance of this offer to your health insurer, health plan, or third-party payor as may be required. You must have a valid, current prescription for one of the following ViiV Healthcare medicines: EPZICOM® (abacavir sulfate and lamivudine), LEXIVA® (fosamprenavir calcium), COMBIVIR® (lamivudine/zidovudine), TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine), EPIVIR® (lamivudine), ZIAGEN® (abacavir sulfate), RETROVIR® (zidovudine), SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), and/or RESCRIPTOR® (delavirdine).

    To use the Patient Savings Card, your prescription must not be covered and/or reimbursed by a federal healthcare program, including Medicare or Medicaid, or by any similar federal or state program, including a state pharmaceutical assistance program, and you must not be Medicare eligible and enrolled in an employer-sponsored health plan or prescription drug benefit program for retirees (ie, you are eligible for Medicare Part D but receive a prescription drug benefit through a former employer). Further, if you live in Massachusetts, you may only use the Patient Savings Card if you are paying for the entire cost of your prescription yourself.

    Please see the full Eligibility Rules And Regulations for more details.
    Back to top

    Can I use my Patient Savings Card even though I have private insurance?
    Unless you live in Massachusetts, yes, you can use the card toward your out-of-pocket costs, up to $100 per month for up to two years from the date you first use your card. In Massachusetts, the card is only valid if no part of the cost is being covered by insurance (that is, if you live in Massachusetts, you may only use the Patient Savings Card if you are paying the entire cost of your prescription(s) yourself). For more details, see Eligibility Rules And Regulations.
    Back to top

    Can I use the Patient Savings Card if I live in Massachusetts?
    In Massachusetts, the card is only good if no part of your costs are being covered by insurance (that is, if you live in Massachusetts, you may only use the Patient Savings Card if you are paying the entire cost of your prescription(s) yourself).
    Back to top

    Can I use the Patient Savings Card if I'm enrolled in Medicaid or Medicare?
    No, you cannot use the Patient Savings Card if your prescription is covered and/or reimbursed by a federal healthcare program, including Medicare or Medicaid, or by any similar federal or state program, including a state pharmaceutical assistance program. In addition, you cannot use the Patient Savings Card if you are Medicare eligible and enrolled in an employer-sponsored health plan or prescription drug benefit through a former employer. For more details, see the Eligibility Rules And Regulations.
    Back to top

    Can I get retroactive coverage for the months I've been on one of these drugs before this program started?
    No, the program is good from the first time you use the card up to two years.
    Back to top

    Can I get cash back on the difference between the out-of-pocket cost and the $100 per month?
    No, the card is only good toward your out-of-pocket costs for your prescription(s) of EPZICOM® (abacavir sulfate and lamivudine), LEXIVA® (fosamprenavir calcium), COMBIVIR® (lamivudine/zidovudine), TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine), EPIVIR® (lamivudine), ZIAGEN® (abacavir sulfate), RETROVIR® (zidovudine), SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), and/or RESCRIPTOR® (delavirdine) at your pharmacy, for up to $100 off your out-of-pocket costs. This offer may not be used with any other discount, coupon, or offer.
    Back to top

    Where do I use my card?
    Take your card along with your prescription(s) for EPZICOM® (abacavir sulfate and lamivudine), LEXIVA® (fosamprenavir calcium), COMBIVIR® (lamivudine/zidovudine), TRIZIVIR® (abacavir sulfate, lamivudine, and zidovudine), EPIVIR® (lamivudine), ZIAGEN® (abacavir sulfate), RETROVIR® (zidovudine), SELZENTRY® (maraviroc), VIRACEPT® (nelfinavir), and/or RESCRIPTOR® (delavirdine) to your pharmacy. The card holds no cash value.
    Back to top

    Can my friends and I share a card?
    No, the card can only be used by one person.
    Back to top

     
    Cards and Your Pharmacy

    What if I lose my card?
    Only an original savings card will be accepted, and it must be presented to your pharmacist at the time you have the prescription filled—not valid if reproduced. Your pharmacist can call the OPUSHealth help desk at 1-800-364-4767 for processing questions.
    Back to top

    My pharmacy won't accept the Patient Savings Card. Why not, and what can I do?
    Unfortunately, not all pharmacies will accept savings cards. You may check with another pharmacy or you can fill-out this form, include the pharmacy receipt as proof of the out-of-pocket expense and mail into OPUS Health at the following address.

    OPUS Health
    Attn: Card Processing Department
    1324 Motor Parkway, Suite 105
    Hauppauge, NY 11749

    If you need assistance completing the form, please contact OPUS Health at 1-800-364-4767.
    Back to top

    My pharmacist is having trouble processing the card - what should he/she do?
    Your pharmacist can call the OPUSHealth help desk at 1-800-364-4767 for processing questions.
    Back to top

    I get my prescriptions filled through a mail-order pharmacy. Can I use the card?
    Yes, you can use the card for prescriptions at participating mail-order pharmacies. You should present the card at the time you order. We recommend that you contact your mail-order pharmacy ahead of time to confirm that your card will be accepted. If your mail-order pharmacy will not accept the card, please call OPUSHealth help desk at 1-800-364-4767 for instructions on how to redeem.
    Back to top

    What if my mail-order pharmacy does not accept the Patient Savings Card?
    Some mail-order pharmacies are automated thereby making the processing of these cards difficult. If your mail-order pharmacy does not accept the Patient Savings Card, please fill-out this form, include the pharmacy receipt as proof of the out-of-pocket expense and mail into OPUS Health at the following address.

    OPUS Health
    Attn: Card Processing Department
    1324 Motor Parkway, Suite 105
    Hauppauge, NY 11749

    If you need assistance completing the form, please contact OPUS Health at 1-800-364-4767.
    Back to top

     
    Getting More Cards

    I've used the card I received. Can I get another one?
    No, each card is valid for only one person for the life of the program. You cannot receive an additional card.
    Back to top

    I lost/tore my card. Can you replace it for me?
    Replacement cards are not available. Only an original savings card will be accepted, and must be presented to your pharmacist at the time you have the prescription filled—not valid if reproduced. Your pharmacist can call the OPUSHealth help desk at 1-800-364-4767 for processing questions.
    Back to top

    My card has expired. Can I get another one?
    Additional cards are not available. Each person is only able to redeem one card for the life of the program.
    Back to top

    How long is this offer valid?
    Your card is valid for up to two years from the date of your first use of the card. The card is no longer valid upon program termination by ViiV Healthcare. ViiV Healthcare reserves the right to rescind, revoke, or amend this program without notice. Void where prohibited by law, taxed, or restricted.
    Back to top

     
    More Information

    If I still have questions about the Patient Savings Card Program from ViiV Healthcare, what should I do?
    You may contact the ViiV Healthcare Response Center Monday through Friday, 8AM to 6PM ET, at 1-877-844-8872.
    Back to top

    Where can I go for more information about ViiV Healthcare HIV products?
    Please visit our product Web sites:
    lexiva.com
    epzicom.com
    selzentry.com